Privacy Policy

Last Updated: Dec 18 2025

This Privacy Policy (the “Policy”) describes how Apex Hair Restoration & Aesthetics (“we,” “us,” or “our”) collects, uses, discloses, and protects personal information obtained through our website at https://apexhairclinic.ca (the “Site”).

By accessing or using the Site, you acknowledge that you have read and understood this Policy and consent to the collection, use, and disclosure of personal information as described below. If you do not agree with this Policy, please do not use the Site.

We may update this Policy from time to time. Continued use of the Site after changes are posted constitutes acceptance of those changes.

This Policy applies only to information collected through the Site.

Information We Collect

Personal Information You Provide Voluntarily

We collect personal information that you choose to provide to us, including when you:

  • Submit a consultation or contact form

  • Communicate with us by email, phone, or online chat

  • Book or inquire about services

This information may include:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Appointment-related information

  • Any other information you voluntarily provide

We do not intentionally collect sensitive health information through the Site unless you voluntarily provide it for consultation purposes.

Information Collected Automatically

When you visit our Site, we and our service providers may automatically collect certain non-identifying information, including:

  • Browser type

  • Device type and operating system

  • Pages viewed and time spent on the Site

  • Referring website or source

This information helps us understand how visitors use our Site and improve user experience.

Cookies and Similar Technologies

We may use cookies, pixels, and similar tracking technologies (“Cookies”) to:

  • Improve Site functionality

  • Analyze Site usage

  • Support advertising and marketing efforts

Cookies may be session-based or persistent. You can manage cookie preferences through your browser settings.

Analytics and Advertising Tools

We may use third-party services such as Google Analytics or advertising platforms to understand website usage and improve marketing efforts. These services may use cookies or similar technologies.

You can opt out of Google Analytics tracking by visiting:
https://tools.google.com/dlpage/gaoptout

How We Use Your Information

We use personal information to:

  • Respond to inquiries and consultation requests

  • Communicate about services you have expressed interest in

  • Provide customer support

  • Improve our website and services

  • Comply with legal and regulatory obligations

We do not sell personal information.

Sharing of Personal Information

We may share personal information with trusted third-party service providers who assist us with:

  • Website hosting and analytics

  • Appointment scheduling systems

  • Customer communication tools

  • Payment processing (where applicable)

These providers are permitted to use personal information only as necessary to perform services on our behalf and are required to protect it.

We may also disclose personal information if required by law or to protect legal rights, safety, or security.

Your Privacy Rights

Under Canadian privacy law (PIPEDA), you have the right to:

  • Request access to your personal information

  • Request corrections to inaccurate information

  • Withdraw consent, subject to legal or contractual restrictions

To exercise these rights, please contact us using the details below.

Targeted Advertising & Opt-Out Options

You may opt out of interest-based advertising by visiting:
https://www.aboutads.info/choices/

Please note that opting out does not eliminate ads, but may reduce their relevance.

Links to Other Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing personal information.

Children’s Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If such information is discovered, we will take reasonable steps to delete it.

Data Security

We take reasonable administrative, technical, and physical measures to protect personal information against loss, misuse, unauthorized access, disclosure, or alteration. However, no method of transmission over the Internet is completely secure.

Retention of Information

Personal information is retained only as long as necessary to fulfill the purposes for which it was collected or as required by law.

Limitation of Liability

To the maximum extent permitted by applicable law, Apex Hair Restoration & Aesthetics shall not be liable for any damages arising from the use or disclosure of personal information beyond our reasonable control.

Governing Law

This Policy is governed by the laws of the Province of Ontario and the applicable laws of Canada.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Apex Hair Restoration & Aesthetics
Ottawa, Ontario, Canada
📞 613-842-4949
📧 info@apexhairclinic.ca